On occasion TASER® device owners have been known to fire their unit at an assailant, and then drop or simply lay down the device while it is still shocking the assailant and run. If a TASER® Pulse, TASER® Pulse+, TASER® C2, TASER® Bolt, TASER® Advanced M26c, TASER® X26c or TASER® X26p is used in self-defense, and is left behind at the scene, the manufacturer will replace the unit free of charge, with the same product or a like product. The purchaser must provide, within one year following the event, the following information to Axon Enterprise, Inc., 17800 North 85th Street, Scottsdale, Arizona 85255 Attn: Customer Service:
· a copy of the official police report documenting the incident, the use of the product in self-defense, and the loss of the product
· proof of purchase of the product (receipt, purchase order, or invoice)
· check or a credit authorization for the shipping and handling fees
· Purchaser’s name, physical address (no P.O. Boxes allowed), and phone number of where to send the replaced item.
Purchaser is responsible for any expedited shipping or handling costs for the replacement unit. A replacement product assumes the remaining warranty of the original product or 90-days from the date of replacement, whichever provides longer coverage to the Purchaser.
Axon Enterprise, Inc. Lifetime Replacement Guarantee is not available or applicable: (a) on any international (Non-United States) sales or uses of any of the TASER® devices mentioned above; or (b) to any Purchaser who uses the TASER® device in a professional capacity (law enforcement, private security, fugitive recovery, etc.).
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